We booked a three-bedroom unit in London for a week, with our host, “Caroline”. After a few days, Caroline informed us via the Airbnb email system that she was cancelling the reservation because the unit was booked on another website. Really disappointing, but I guess that happens. So we started over and found another three-bedroom unit we liked with a new host, “Lola”. Lola had some great reviews. Again, I prepaid the entire reservation on my Visa and it seemed like we were all set. Then we received another message from Airbnb stating that our payment method was not valid, our new reservation had been cancelled, and our Airbnb account was to be closed immediately. Our payment method was certainly valid and in fact Airbnb had now charged us for two reservations. I called our credit card company (Citibank) and they said that no refunds had been processed. Now, I’ve booked a hotel and I’m fighting with Airbnb to get my money back. They say they have processed the refunds, but Citibank says they have not. What an amazing scam… I mean service.
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