On April 30th, 2018 I made reservations for an apartment in Scottdale, Pennsylvania. I then paid the fee of $1,400. Unfortunately, Airbnb double-billed me. Using my bank and customer service from Airbnb, I was able to obtain $1,400 back for my double billing. This meant I had only paid for one reservation for June 27th. On that day I called the host to obtain the keypad number. She informed me that my reservation had been cancelled on May 22nd. I then proceeded to call Airbnb; they reiterated that my reservation had been cancelled. After numerous attempts -approximately 23 – and numerous customer services representatives, they indicated that I was in fault and therefore did not deserve a refund. Finally after insurmountable attempts, I was told that everything was resolved and I would be given a full refund and an additional 10% or $180 for my inconvenience. I have not received a full refund.
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